Bitsi > Privacy Policy

Privacy Policy

PRIVACY POLICY

Welcome to www.bitsi.app and online.bitsi.app, (hereinafter referred to as the “Website”, “We,” “Us,” or “Our”), owned and operated by SoftonITG S.A. (hereinafter referred to as “the Company”) with its registered office located at Oficentro La Sabana, Torre 7, Piso 7, Mata Redonda, San José 10203. Costa Rica. The Website is offered to You conditioned on Your acceptance without modification of the Terms, Conditions, and notices contained herein (the “Terms”).

We are committed to protecting the privacy and security of our users’ personal information. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of our users when they access and use our ticket seller platform (the “Platform“). By using the Platform, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.

How the notice applies to you will depend on the way in which you interact with us. For example, if you:

Convert Crypto to FIAT from us, we will use the information you provide us to fulfill our obligations to you in delivering that service, and, where permitted, keep you up to date events that may be of interest to you; and

When you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

We collect personal information from users when they register for an account, browse the Platform, convert Crypto to FIAT, request a BITSI Card, make transactions with the BITSI Card, engage in communication with other users, or otherwise interact with the Platform. The types of personal information we collect may include, but are not limited to:

  • Full name,
  • Email address,
  • Password,
  • Street address,
  • City,
  • Postcode,
  • Country
  • Telephone number(s),
  • Birth date,
  • ID Number
  • IBAN Bank Accounts
  • Payment information, such as credit card details, PayPal account information, Wallet Address, or other financial information.
  • User-generated content, such as reviews, comments, and messages exchanged with other users.
  • Technical information, such as IP address, device information, operating system, browser type, and usage data.

COLLECTING INFORMATION

Contact and billing information. When you create an account, convert Crypto to FIAT, request a BITSI Card, we will collect your contact and billing information, such as your name, street address, zip code, email, phone number and credit card number.

Demographic information. We might collect information like your age range, race, or gender, or information about type of merchants and products you buy. We might collect this as part of a survey, for example.

Seller Tax Details. We may collect information from you when you use our services as a seller, including additional identification data such as tax identification numbers, and other required information that you provide.

Other information. We may collect information about the browser and device you’re using, your IP address, your location, the site you came from, the site you visit when you leave us, and how you used or didn’t use our site or app. We may collect this using technology such as GPS and Wi-Fi. The platform contains a timestamp to prevent fraud or people reselling/buying tickets more than once.

WAYS OF COLLECTING INFORMATION.

We collect information directly from you. For example, if you create an account and make a Crypto to FIAT transaction. We also collect information if you post a comment on our websites or ask us a question.

We collect information from you passively. We use tracking tools like browser cookies and web beacons. We also collect information from our apps.

HOW WE USE YOUR INFORMATION

We use information to provide you with products and services. We use your information to process your order and provide you with customer support. This includes sending you emails about your account. We might also contact you about this policy or our website terms.

To provide you with the information you have requested, or products, services or content you have purchased, used or otherwise engaged with, and to communicate with you about the same. For instance, if you do a conversion from Crypto to FIAT, the Company utilizes your personal information to complete the transaction and to communicate with you about your status or other inquiry.

We use information to respond to your requests or questions. For example, we might use your information to confirm a transaction. You may give us your friend’s information, for example via our referral service to tell a friend about our website and our products. We will only use your friend’s information to provide services you requested. Your friend may contact us at support@bitsi.app to ask us to delete their information.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences. We may use your information to make our website, products, and services better.

We use information for security purposes. We use information to protect our company, our customers, and our websites. This includes detecting or preventing unlawful behavior.

We use information for marketing purposes. For example, we might send you information about special promotions or offers. We may also use push notifications on our mobile apps. We may use push notifications and your location information in our apps to send you alerts regarding transactions. We use information as required or otherwise permitted by law or as we may notify you.

We keep your information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements and otherwise require by law.

OTHER INFORMATION COLLECTED.

Location Data. When you use Company Services we may solicit your permission to collect your location data. Some features within our Services may only function upon confirmation of your location, and therefore such features will not be available if you choose not to provide your location data to us. If you enable location services for our Company Services, we may collect location data periodically as you use or leave open our Company Services. We use such location information for internal purposes and to improve your Company Services experience. Depending on the platform you use to access our Services (e.g., Apple’s iOS, Google’s Android) you may be able to control whether location data is collected from within “Settings” or other controls on your wireless device or applicable Company Service (e.g. application).

Device ID. When you use certain Company Services, we or our Service Provider, may collect your unique device ID. We may use such information for internal purposes and to provide you a better Company Services experience. We may associate Device ID with personal information you provide to us as described in Section 1 above, in which case we will treat such associated information as personal information.

DO WE USE ‘COOKIES’?

Yes. We use “cookies” from time to time to help personalize your online experience with us. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to: Understand and save user’s preferences for future visits.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Google Chrome) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won’t affect the user’s experience that makes your site experience more efficient and some of our services will not function properly.

However, you can still place transactions.

Technical Information & Cookies. When you use Company Services, including the Website, we use software tools, including but not limited to “Cookies” (small amounts of data which include a unique string of characters sent to your browser or application from a website’s computers and stored on your computer’s or device’s storage), web beacons (technology used to track activity, also known as pixel tags) and similar technologies, to collect a variety of information, for example the IP address of the computer or device used to access a Company Service, the type of internet browser or operating system used to access a Company Service, the date and duration of a website visit or the Internet Protocol address used to access the website. We use such technical information for internal purposes, for example to study and improve the response times of our Company Services, understand how certain features of our Company Services are used, identify the geographic region our visitors are contacting us from, and determine how many people visit our Company Services at any given time.

ACCESS TO CONTACTS, CAMERA, MICROPHONE, TELEPHONE, AND OTHER APP-SPECIFIC FEATURES

Through the use of our app you will see some prompts to grant us certain permissions for content and functionality on your device. We value your privacy, and our top priority is making sure we keep your data safe and secure. We will never make use of any of these permissions without explicit action by you during the normal use of the app. The permission will not be requested until you use one of the specific features (select to take a photo, load your contact list, etc.).

Our app has a calling feature that lets you connect with friends, family or anyone in your Contacts. This calling feature may also be your microphone and phone so you can place a call and contact others. No information from your contact book leaves your device. All comparisons are made on the app.

THIRD PARTY DISCLOSURE

We do not sell or trade to outside parties your personally identifiable information.

Law enforcement, government officials, regulatory agencies, our banks, and other third parties pursuant to a subpoena, court order or other legal process or requirement if applicable to Bitcoin.com; or when we believe, in our sole discretion, that the disclosure of data is necessary to report suspected illegal or fraudulent activity

Whenever you do a transaction, we may be required to share your personal information with a third-party bank, credit card processor or other payment processing services to facilitate completion of your transaction. The payments processor may share the same information with your credit card issuer, bank or payment services account provider for their use in connection with gathering data related to use of their cards, rewards programs or other purposes. BITSI is not liable nor exercises control over any of the interactions between payments processors, issuers, or the like. You are urged to read and become familiar with the privacy policies governing the use of your credit cards.

In certain instances, while utilizing Company Services you may consent to share personal information or receive communications from specified third parties. Upon receiving your consent, BITSI may disclose your personal information to the applicable third parties and subject to such consent may communicate with you accordingly.

We may disclose users’ personal information to the following parties: With service providers who assist us in operating our Platform and providing our services, such as payment processors, customer support providers, Identity Validation Services, Virtual Card Issuers and other financial institutions, and marketing partners. With legal authorities, government agencies, or other third parties as required by law or to protect our legal rights, property, or safety, or the rights, property, or safety of others. In case of a business transfer or change of ownership, we may transfer your personal information to the new owner or successor entity.

Disclosure for Legal Purposes. We may be required to share your personal and non-personal information pursuant to judicial or governmental subpoenas, warrants or orders. If we are required to do so, we will, of course, obey the law. In addition, notwithstanding any term to the contrary in this Privacy Policy, we reserve the right to use, disclose or share your personal and non-personal information in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of applicable Company Terms of Use or as required by law.

THIRD-PARTY COOKIES AND NETWORK ADVERTISERS.

We may allow and use select third parties, such as those who deliver advertisements or provide other services associated with Company Services, to place cookies on your computer’s or device’s storage. Network advertisers may use information (not including your name, address, email address or telephone number) about your visits to the Website and other websites in order to provide advertisements about goods and services of interest to you. These companies may also use non-cookie technologies to recognize your computer or device and/or to collect and record information about your web surfing activity including your activities on or off Company Services. Please keep in mind that your web browser may not permit you to block the use of these non-cookie technologies, and those browser settings that block cookies may have no effect on such techniques

SENSITIVE PERSONAL INFORMATION. Please note that we will never use or disclose any sensitive personal information you give us except to provide you with the goods and services you have requested or for the limited purposes allowed under the law.

SECURITY MEASURES.

We take the security of your personal information very seriously and utilizes security measures to protect your personal information against unauthorized access to, unauthorized alteration, and disclosure of data. We use data security systems to encrypt your personal and financial information to reduce the risk of loss, misuse, and alteration of your information, or that your information will be obtained by unauthorized persons.

However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. If you think that an unauthorized account has been created using your name, contact us at the address below.

HOW LONG IS YOUR PERSONAL INFORMATION RETAINED

Your personal information will be held for the purposes and uses set out in this Privacy Policy and for as long as there is a legal, taxation, accounting, risk management or business requirement to do so. Different retention periods apply to different types of records and data; however, the longest your personal data will typically be held is 6 years from the date of your last transaction. This period may be extended where circumstances so require or until a particular query, investigation or dispute is fully resolved.

LINKS TO / FROM OTHER SITES

Our Company Services, including our Website, may contain links to other Internet websites which we do not operate and, conversely, other Internet websites may contain links to our Website. We are not aware of and are not responsible for the privacy policies, practices, or content of such other websites. We encourage visitors to read and become familiar with the privacy policies maintained by such other websites

INFORMATION OF MINORS & CHILDREN.

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that personal information of a minor has been collected, we will take steps to delete such information as soon as possible.

If you are under the age of 16, or the applicable age of consent in your jurisdiction, please do not submit any personal information utilizing Company Services, or ask us to email you. If you are under the age of 18, you should get permission from a parent or guardian before you email us, attempt to use our Company Services, submit information via our Company Services, or ask us to email you.

YOUR RIGHTS

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your Personal Data held by BITSI.

You have the following rights:

  •  Right to be informed of why your data is being processed
  •  Right of access to the Personal Data held
  •  Right of rectification if incorrect data is held
  •  Right to erasure (may be subject to the booking contract and retention periods)
  •  Right to object to processing

Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Users are encouraged to review this page periodically for any changes. Continued use of the Platform after any changes to the Privacy Policy constitutes acceptance of the updated terms.

CONTACT DETAILS

To exercise any relevant rights, queries or complaints regarding BITSI Platform and the handling of your Personal Data, please contact support@bitsi.app

CONTACT US

If you’re unable to find the answers to your questions, please get in touch to support@bitsi.app